I know I should let it go. There’s nothing to be gained except a small satisfaction for me and perhaps my brother. My mom wants to just forget about it.
But I don’t want to let it go. I want an apology. A real apology, not an offhanded remark about “getting off on the wrong feet”.
And then there is the fact that perhaps there is nothing to apologize for. That we were hyper-sensitive and that any rational person would have let it slide. Perhaps we should have not gone to the funeral home the day Dad died, but waited until the next day. But we were ready for it to be over. We’d already spent 4 and a half days knowing that this was how it would probably turn out.
Here’s what happened. (I know I’ve mentioned this on Facebook and have told many friends about it — so feel free to ignore this post if you already are sick of hearing me talk about it).
In a nutshell, we believe that the young man who helped us plan my father’s funeral was rude to us in the initial moments of the planning process. I called him on it and he changed his attitude. Perhaps that is all that needed to be done. However this was not someone selling us a wrench at Ace Hardware. This was someone who was supposed to help us deal with the grief of losing a loved-one.
I stewed about this for about a month, then wrote a letter to the director (who was out of town when we used the services of his funeral home). I’ll post the letter (names removed) after the break.
When another month passed and I’d not heard back from the funeral home director, I sent him an email. I never got a response to the email.
I sort of figured that if he got the letter and the email and didn’t respond, it was not worth dealing with anymore. I’d gotten it off my chest and that is all that mattered. I nearly forgot about it until my mom callled me a few days ago and said that the funeral home director left a message on her answering machine. I asked her what he said and she said he wanted her to call him back but she was reluctant to do so. She thought she’d ramble on and make no sense. I said I’d send her a copy of the letter I’d sent him and then she’d know what was in it.
That evening I accessed Mom’s voice-mail account — we had it set up for that when she was here and I was curious to know what he said). Here is, verbatim, what the funeral director said:
Yes, [Mom’s Name], this is [funeral home director’s name] of [name of funeral home]. I’ve been meaning to get ahold of you but I’ve…I’ve…it’s just been on my back burner and I really wanted to talk to you regarding a letter that Dona had sent me regarding the funeral services for your husband. I just wanted to kinda touch base with you and I had a couple of questions for you. So if you could, at your convenience, give me a call back [phone number] I’d appreciate it and I’d like to speak to you. Thank you.
The next evening I called my mom to see if she’d called the funeral home back. She hadn’t and pretty much said she didn’t want to and didn’t know what the big deal was. Maybe the person who helped us was young and inexperienced. She said it was part of the past and didn’t want to deal with it any more.
I can completely understand her point. After all, I was already done with it before she called to say they had called. But now I’m upset again. Upset that it took him 70 days to call. Just another, in my opinion, insult to us.
I may call him myself to tell him that Mom’s done with it and doesn’t want to reopen old wounds. I may tell him that I’m disappointed that it took so long for him to contact us. I may write a review on Yelp. Or I may just sweep it under the carpet and move on.
There are not too many other options for funeral homes in my home town. This family owns the two main ones and as Pastor Keith said on Facebook the other day, they’re the “biggest game in town”. I don’t know what we’ll do when we need funeral home services again — many many years from now of course.
Letter I wrote after the break.