The past few weeks have been full of family. I spent a week with my mom in Elgin then my mom and nephew visited us for a week (they drove back with me). Clare flew in from Olympia a couple days before my mom and nephew left, then Andrew, who is working in Boston this summer, visited a few days later. This story begins the afternoon after Andrew left.
Clare offered to drive Andrew back to Boston. They left Monday morning and got to Boston by 3:30 in the afternoon. At 3:45 I received a telephone call from Andrew asking me to check his old backpack for his keys. I found them and told him I’d send them right away.
I packed up the keys in a small Amazon box and drove to the post office. I hate going to the post office so I was grumpy about it. Plus Andrew interrupted me from working and I was grumpy about that — I’d hoped to put in lots of hours the first half of the week so I could spend time with Clare when she returned from the Northeast so I was grumpy about that too. Also I was just plain cranky for no real reason.
The post office we go to is about 20 minutes away and traffic was starting to build up. The parking lot was nearly full, so I expected a long line, but there were only a few customers in the building. Three or four workers were behind the counter and I was seen in about a minute by a woman who was sitting down and didn’t return my smile when I approached her. When I explained that I needed the package to be sent “next day postage she asked sullenly, you mean overnight? I said yes. She handed me a cardboard envelope and told me I needed to fill out a form. I took the envelope and form and walked back to the work station but could not find a pen. The woman behind the desk asked me what I was looking for and when I told her I needed a pen she said I could use hers but not to walk off with it. Because I was in a grumpy mood I said that she seemed to be in a bad mood.She said that any time she gave anyone a pen they walked off with it and postal workers had to buy their own. While I filled out the form she helped another customer, but that person had many packages so I went back in line (longer now) in hopes of getting someone else which I did and this person was not at all sullen. She was very nice in fact.
I felt bad for being unkind to the first woman and even thought about apologizing to her, but ended up just going home, feeling bad the whole way home and into the evening.
Fast forward to this afternoon around 1:30 when my phone rang again. This time it was Clare who I’d dropped off at Dulles Airport this morning to go back to Olympia.
“Mom! Guess what I forgot!” she said either cheerfully or nervously — it was hard to tell.
“I don’t know, what did you forget?” I asked.
“My keys!” she said.
“Oh no! Not you too!” I said. (secretly annoyed)
“Can you send them priority like you did for Andrew?” she asked.
I could have argued that Andrew’s situation was different — he was new to Boston and lived in a boarding house whereas Clare lived with a roommate and friend who had a set of keys — but I told her that I would send the keys today.
That’s how I found myself at the post office again on a Monday afternoon. This time, however, I knew better. I picked up a mailing envelope and form and filled the form out as I stood in line. I’d not pre-wrapped the package — but did put it in a bundled up pair of socks so the keys would not rattle around in the envelope. I secretly prayed that the woman that I was rude to (because she was rude to me is not an excuse) had the day off, but no, there she was, sitting in the same spot she sat in a week ago. And as luck would have it, she was the one open when it was my turn.
This time I didn’t try to smile, but was courteous. She started out sullen, but became almost warm by the time I was finished. The fact that I’d already filled out the form was good, the fact that I was not as grumpy as the last time was probably a positive as well. The socks (heavy SmartWool(TM) hiking socks) were too big for the envelope and I explained that I was only using them so the keys would not rattle. She wouldn’t touch the socks but explained that I should take them apart, place the keys in one sock and fold it over and place it in the envelope along with the other sock. They fit, I thanked her and left. This time I didn’t feel bad and was secretly happy Clare left her keys behind.
I think I will save this in my list of life lessons. Just because someone is rude — appearing to be having a bad day — you don’t need to be rude back even though you may want to be.
5 thoughts on “A lesson learned”
Oh, man, I remember the postal workers in DC. They were invariably sullen, and looked at me like I was some undesirable life form come to interrupt their afternoon.
P.S. Now I’m feeling guilty about that generalization…there were probably some sweetie pies behind those counters.
I am sure there are sweetiepies (a word I use often!) behind those counters, but few and far between!
I’m kinda glad that Clare forgot her keys too. I’m sure you and the postal worker both felt better after your second interaction.
But … did you give her pen back? (And I can’t believe that she has to buy her own, when she has to use it for work!)
Haha, yes I gave her her pen back. I was holding it in case I needed to fill something else out, but she asked if I was done and I gave it back to her.I was surprised too, that she had to buy her own pens.
I totally wondered if you gave the pen back. Sometimes I remember what going to the post office in DC meant. Now I’m impatient if there’s ONE PERSON in front of me at the counter. That’s when I have to remind myself that an entire lunch hour can easily be spent in line at the post office. (And I would’ve been very grumpy over two children leaving keys behind.)