Yesterday I received a phone call that I’d been waiting for for weeks. It should never have taken as long as it did, but it did, and at least that part is over.
The phone call was from the nursing home where my dad was a resident the last month of his life. They called to say that they’d take care of the pharmacy bill. The pharmacy bill that never should have been. The pharmacy bill that my mom worried over for months. The pharmacy bill that kept rising because the pharmacy considered it delinquent.
When we (why do I want to say “interred”?) admitted my father into the nursing home one of the points that came up was his medications. Dad took several medications, some very expensive, and my mom generally bought them from the VA. Medications that were not covered under the VA plan were bought full price. Because my parents qualified for the Illinois Circuit Breaker plan I was able to change my father’s Medicare Part D supplement to a different insurer and his medications would be much cheaper. The trouble was — that plan didn’t kick in until October 1st so my mom said she’d bring my father’s medicine to the nursing home, which she did. The woman admitting Dad said that was fine and that she’d let Mom know when he needed refills.
Something went wrong, though, and my mom got a bill for $400 from the pharmacy. She knew it was a mistake and may or may not have contacted the nursing home about it. Then, of course, my father died.
When I returned to Maryland I contacted the nursing home about the bill and was told to call the pharmacy. I did and they said to talk to the nursing home because they were the ones who ordered the medication. I called the nursing home again and they said they’d get back to me. I waited for a phone call. None came. I called back, was told they’d look into and get back to me. I again waited for a phone call. None came. This happened several more times. I finally talked to the administrator who said she’d heard about the issue, but had not looked into it. She said she would and would get back to me. Finally yesterday morning the admissions person called, admitted it was her mistake and that they were going to take care of the bill.
Thank goodness. That was the last of the paperwork and now it is finished. I hope.
If only the funeral home would apologize.