I’m surprised, but delighted that Netflix listened to its customers. I guess they are smart after all.

We Are Keeping Netflix Profiles

Dear Dona,

You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.

-Your friends at Netflix