Comcast Blues

The mere fact I’m writing about Comcast indicates a problem. I don’t think I ever mentioned RCN when we had it for an Internet Service Provider – because it actually worked most of the time. Comcast, on the other hand, goes out regularly – including the phone service. The latest issue was with a dead phone. A call to Comcast resulted in a pair of technicians visiting us the next day and announcing that we had “too many splits” to the modem. That we needed to phone Comcast for a “change of service” and get an “independent line” to the modem.

I immediately phoned Comcast. It took 5 calls and 45 minutes to find someone who

  1. Understood the problem
  2. Was not “cut off” when being transferred to
  3. Was not “cut off” when looking at my records
  4. Agreed to not charge me $30 for the recommended solution

However, he couldn’t help me yesterday because there was a 2 hour block on the account. He gave me his extension and said to call back.

When I called back this afternoon I was again sent on a circuitous route – this time pushing buttons in response to the automated questions which kept on leading back to the main one. I eventually spoke to the same person who informed me that the reason some people charge is because they get commission points. It all makes sense and reminds me of the conflicting information given to me when my mom was being set up for Comcast.

So Thursday they will come and maybe solve the problem of dropped dial tones, telephone calls and spotty Internet service.

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