Comcast again

Question of the day- Is Comcast screwing with us?

A few weeks ago we switched to Comcast for telephone, cable TV and internet. So far I have to report that I’m not delighted. We’ve had at least three outages of the internet and two of the telephone. The technician who came out last week told me it was because we had “too much signal” coming into the house – it caused what I invisioned as a potential broadband heart attack. We had high-speed hypertension. Cable clogged coronary. The way to fix it was to have a “line guy” come out and reduce the incoming signal.

After that the phones and internet went out again. I called and the phone technician said the only thing he could see was too strong a signal coming into the house. While we were on the phone it fixed itself.

Earlier this afternoon I noticed that most of the lights on my modem were out. For a while I could still connect to the internet, but then even that was messed up. I called Comcast and talked to a friendly person on the phone. Again, while I was on the phone the problems cleared up.

So, while the issues may be very temporary, they are still issues. I make my living by being connected to the internet. A slight hiccup and I lose data. We never had this issue with RCN.

Maybe we should have tried Verizon Fios.

Too late now, we have a 2-year contract with Comcast. (And that’s subject for another post)

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